Please read this help page for information about
our classifieds, including placing and browsing listings and
contacting sellers. If you do not find an answer to your question,
contact our Customer
Service Department by e-mail or call our
24-hour Help Line at 919-821-8784. We try to respond to your
questions within 24 hours, excluding weekends. About
WRAL.com Classifieds offer buyers and
sellers enhanced features:
A separate login
and password is no longer required to use the WRAL.com Classifieds.
Now you can use your WRAL.com login and password to access the
classifieds and access other premium features, such as e-mail
alerts, story commenting and customized radar views
have been simplified. Premium Listings now allow for up to 12
The new site
offers more listings from local sellers through a partnership with
purchase a Premium Listing will have their ad sent to other
classified sites, such as Oodle, Google Base, Vast and Trulia (real
advanced tools to administer their listings. Track views, forward
and e-mails when you place a Premium Listing.
Buyers can receive e-mail alerts when new
items are listed that match their search criteria.
Having Trouble Logging In?
A separate login and password for the WRAL.com
Classifieds is no longer required. To access the new classifieds, you
must be a registered user of WRAL.com and logged in when you visit.
The login area for WRAL.com can be found just to the left of the
Search box at the top of each page, near the the Doppler radar image.
Note: If you are already logged in, your first name should appear
next the to the Search box.
If you already have a WRAL.com account, login with
that information. If you had an account with CityXpress for
classifieds, a WRAL.com login has been created for you already using
your e-mail address and the password you previously used to access
your classifieds account.
If you have never registered for WRAL.com or the
CityXpress classifieds, then you will need to register.
Shopping in the WRAL.com Classifieds
is convenient and fun. Start by browsing the categories for items
that interest you, or search by keyword to find a specific item. Use
Advanced Search to narrow your search and return fewer
click on a category name to see all items in that category. You can
browse by category and subcategory. For example, in the following
list of categories you can click on Automotive to view all items in
that major category, or click on Car to only view those items in that
minor category. Making
To make an offer, contact the seller by
telephone or e-mail (if provided) or by using the link on item
description page to send a note to the seller. When using e-mail or
the Web form, enter your offer amount, the quantity you'd like buy,
and a comment (such as how you plan to pay) that may encourage the
seller to accept your offer. It is entirely up to the seller to
respond to your messages. Contacting
You can contact a seller anonymously through
the WRAL.com Classifieds, using the Send a Message to the seller
feature. A form on the website allows you to write a message to the
seller. The message is emailed to the seller, but your contact
information is not revealed. Sellers may post replies to you in the
If a seller provides a phone number, an email
address or other contact info, you may also use this to ask them
questions about the item.
If you make a purchase, you can use
this feature to contact the seller to arrange to exchange payment and
Shipping and Payment
may indicate their preferred payment method and options for shipping
or pickup in their item listing. If not, you can use the Send a
Message feature to find out more information from the seller.
sellers may offer to accept payment via PayPal and ship the item to
you - check the item description for details.
for New Items
If you search the classifieds and don’t
see the item you want, consider using the Filter Listings feature,
which is available to registered users.
Listing an item
for sale is fast and easy. The system guides you through this
listing process: Select a category
Select a package
(free or enhanced listing)
Enter a name and a
description of your item
if desired. We currently accept any JPG image less than 2 MB in
Pay for your
listing (if applicable)
Once you've submitted your listing, you can
view messages that buyers submit. You can also edit and renew your
following types of ads are not allowed:
Ads that solicit
payment via wire transfer, bank transfer, or money order.
vulgar language, racial slurs, or advocating violence of any kind.
Ads promoting the
sale or use of illegal drugs or drug paraphernalia.
investment opportunities that do not comply with federal, state and
local laws and regulations.
online gambling of any kind.
software hacking or pirating.
Ads for guns, weapons or fireworks of any
Shop Smart and Avoid
As a buyer, you can take steps to ensure
your shopping experience is enjoyable, satisfying, and safe.
Before you buy...
• Read the product
description carefully. Look at any accompanying photographs, and be
clear about what you are buying. Is the asking price realistic?
Compare the price with other similar items and be skeptical if it
seems too low. Who will pay for shipping costs? Has the seller
provided any payment options or information on shipping? If you need
further information about the listing, contact the seller using the
Send a Message to the Seller feature. Understand that it is up to you
to learn as much as you can about the item before you buy it. * If
you see a listing that is offensive or that you suspect is
fraudulent, click the Report Abuse link on that listing. We will
promptly review the ad and remove it if necessary. • Use
caution with sellers who promise you their item at a lower price if
you complete the transaction outside of the online marketplace site.
It could be a scam. • When you are prepared to make a
realistic offer of bid, remember that if your offer is accepted or
your bid wins, you have entered a binding contract to purchase the
item and you are obligated to follow through with the transaction. If
you refuse to complete the transaction, you may lose your shopping
privileges in this marketplace. Before you pay... •
Discuss payment options with the seller. Be cautious of sellers that
only provide one option. Decide if you are comfortable sending
payment prior to receiving your goods. • When arranging
payment and pickup of purchases, protect your privacy by revealing
only the essential details of your contact and personal information.
Do not provide any personal information such as your social security
(social insurance) number, credit card number, driver's license
number, or bank account number to the seller or any escrow or online
payment service until you have verified their legitimacy. •
Payment through an escrow service can be a good idea. For a small
fee, an escrow service will hold your payment until you receive the
goods from the seller. Once you are satisfied that you have received
what you were promised, the escrow service will forward your payment
to the seller. However, beware of fake escrow services. If the seller
insists on using a specific escrow service, visit its website and
recourse you have if the goods are not delivered as promised. Click
on links to see where they go and call any numbers it has listed (it
should have a customer service number) to verify its legitimacy.
Check with your local consumer protection agency such as the Better
Business Bureau to see if any complaints have been registered against
the company. If you are at all uncomfortable, suggest an alternative
escrow service. A seller that refuses to consider an alternative
escrow service should not be trusted. • Do not send payment
by wire transfer. Wire transfers are best reserved for situations
where you know the person you are sending it to. • Insist
that the seller arrange for shipping insurance and have them provide
you with a tracking number so you can monitor the delivery. •
Protect yourself by documenting all transactions with the seller.
Tips for Sellers As a seller, you can take steps to ensure
your own success and to prevent yourself from becoming a victim of an
online scam. To become a trusted seller... • When
placing your ad, describe your product honestly. Is it new, used, or
reconditioned? Is your asking price realistic and fair. Have you
posted a photo of your item that portrays it accurately? Have you
specified payment and shipping options? Have you provided the buyer
with enough information to make an informed decision? • Do
not place bids on your own item to drive up the final selling price.
This is considered fraud and is called "shilling". •
Contact the buyer as soon as a purchase is made to discuss payment
and shipping options. Once you receive payment, promptly ship the
item to the buyer. To protect yourself from scam... •
Use caution with buyers who offer to overpay you. A common scam
involves the buyer paying you more than you ask for and then
requesting a refund. Unfortunately, the original payment sent by the
buyer is usually not legitimate. • Beware of buyers who are
in a hurry to get the goods. Be certain that the payment has
successfully gone through before you ship the goods. • When
shipping your merchandise, purchase insurance and provide a tracking
number to the buyer so both of you can monitor the delivery. This
will protect you against buyers who claim they never received the
package and request a refund. • If a buyer gives you a
cashiers check or money order, have your financial institution verify
it and wait for it to clear before shipping the goods. Another option
is to insist upon a check drawn on a local bank so you can visit the
bank yourself to ensure the check is valid. • Payment
through an escrow service can be a good idea. For a small fee, an
escrow service will hold the buyer's payment until they receive the
goods from you. Once the buyer is satisfied that they have received
what they were promised, the escrow service will forward you the
payment. However, beware of fake escrow services. If the buyer
insists on using a specific escrow service, visit its website and
to see where they go and call any numbers it has listed (it should
have a customer service number) to verify its legitimacy. Check with
your local consumer protection agency such as the Better Business
Bureau to see if any complaints have been registered against the
company. If you are at all uncomfortable, suggest an alternative
escrow service. A buyer that refuses to consider an alternative
escrow service should not be trusted. • Protect yourself by
documenting all transactions with the buyer.
You can also
protect yourself from fraud by becoming knowledgeable about the
latest online scams. Visit the following websites to find out more
information or to file a fraud report:
Federal Bureau of
Internet Crime Complaint Center
(IC3) http://www.ic3.gov/ Fraud
Warning: Pet-Air http://www.flypets.com/specials2.asp
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